Refund & Cancellation Policy

1. Your 14-day free trial

2. If you don't cancel during the trial

Your card is automatically charged for the plan shown at signup once the 14-day trial ends, and your subscription continues to renew on that billing cycle until you cancel.

3. Cancelling after the trial

You can cancel at any time from inside the app via "Manage Subscription," or by emailing hello@sproutearnsave.com. Cancelling stops all future charges. You keep full access to Sprout until the end of the period you've already paid for, we don't cut you off immediately, and we don't refund the unused portion of that period.

4. Billing errors

If you're charged in error, for example, a duplicate charge, or a charge after you'd already cancelled, email us at hello@sproutearnsave.com with your account email and the charge date. We'll investigate and refund confirmed errors in full.

5. Exceptional circumstances

Outside of billing errors, refunds outside this policy are considered at our discretion, for example, where a technical fault genuinely prevented you from using Sprout during a paid period. Reach out and explain what happened; we read every message.

6. How refunds are paid

If you are in South Africa, refunds are approved and issued by us directly and returned to your original card via Paystack, our South African payment processor. Email us at hello@sproutearnsave.com and we'll handle it. Nothing in this policy limits the rights you have under the Consumer Protection Act.

Otherwise, all payments and refundsAll payments and refunds are processed by Paddle, our Merchant of Record. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank.

7. How to cancel or request a refund

• In the app: open Manage Subscription and choose Cancel.
• By email: hello@sproutearnsave.com, include your account email so we can find you quickly.

8. Questions

If anything here is unclear, just ask, hello@sproutearnsave.com.